The proceedings of ODR Global can be originated
either by an Arbitrator as a part of his standard process or by one of the
1.The originator of the dispute resolution mechanism
registers a request for ODR at ODR Global paying the initial
registration fee, signing the contractual terms with ODR Global and
providing following particulars,
a) Information on parties/counter party?-Name,
Address, E Mail, Mobile
b) Reference of the Contract agreement- with
copy of the arbitration/dispute resolution clause in the
agreement/any other document upon which the service is sought to be
2. ODR Global registers the request, allocates a
registration ID and appoints a "Registrar" for the proceedings
3. Registrar sends a notice to the Parties/ counter
party seeking his acceptance.
4. If the recipient seeks clarifications, Registrar
provides the clarifications
5.If the party/counter party refuses to use
ODR Global and the arbitration clause in the contract does not
provide for the use of ODR Global, the proceedings cannot progress.
Registrar will advise the originator accordingly and close the file.
6. If the parties/counter party provide consent,
Registrar will convey the same to the originator.
7.Where the originator is one of the parties, Registrar
will suggest the parties to appoint of the Arbitrator as provided in the
contract. (P.S: Arbitrator may also originate the proceedings of
ODR Global). The originator and the counter party need to negotiate
and agree on an arbitrator. If necessary the suggestions and acceptance
can be routed through the Registrar. Registrar will then send a request
to the Arbitrator and seek his consent.
8. If the Arbitrator is not willing to use the
facilities of ODR Global, the registrar will advise the originator
and close the file.
9. If the Arbitrator and all the parties to the proposed
arbitration provide their consents, it will be duly recorded by the
Registrar and further proceedings would be initiated.
[ODR Global uses Digital Signature for identification
of parties if available. Alternatively, it may use e-Sign with Aadhar or
OTP sent through a registered mobile and e-mail. For communication, ODR
Global may use certified delivery records where required and
digital signature if available]